Shipping
Shipping Policy
Normally all orders will be shipped out within 3 to 7 business days after order confirmation. Please note, due to an unusual high volume of orders recently which caused a incredible insufficient supply, orders will be shipped within 2 weeks.
We will send out a shipping confirmation with the tracking number via email after the packaging handled by our shipping carrier.
You can use the tracking number in the shipping confirmation to track the package at your local shipping carrier. ( DHL, UPS, FedEx, TNT, USPS, Post Express & more)
Please make sure all shipping information has been provided correctly and completely. We are not responsible for any shipping delay due to missing information.
Return & Exchange Policy
Cancellation
We accept order cancellation for a full refund before the product is shipped or produced. We cannot cancel the order if the product has already shipped out.
2 WEEKS HASSLE FREE RETURNS
We're giving you a 14-day, risk-free money-back guarantee on our products. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. We offer full refunds, minus the cost of expedited shipping, or minus the cost of shipping. The refund is only for products that have returned to us in new condition. The customer is responsible for covering the cost of shipping products back to us. If your item is damaged or defective, we will be happy to repair or replace it. We will send you an email confirmation and issue the refund to your account or your credit card as soon as we receive the returned item in a respectable condition. It will take a few days until the bank posts the refund to your account.
Refunds (if applicable)
We offer refund/replacement only once we have received the product. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
AFTER-SALES SERVICE
If any product arrives at the customer damaged or incorrect, please contact us at info@madmachine.io to get a repair.
For the return package, please arrange it by express.
The items should be returned to the correct address as instructed. If the products are returned to the wrong address, we will keep the right to refuse refund due to not receive returned products.
All returned goods will be inspected for functions, damage, and authenticity upon receipt.
Any question or needs, please contact us at info@madmachine.io.
WARRANTY
MadMachine includes a 1 Year built-in warranty. If your device isn't working properly, we'll be happy to service it and return it in working order or replace it with a new one. Please note that customers are responsible for shipping products back to us. Only the original buyer may use the warranty. If you would like to replace or repair your MadMachine, please contact us at info@madmachine.io. You will be asked to provide a receipt or invoice of your purchase, confirm your name, order number and date of purchase in order to receive a Return Authorization from us. If you ship a product back to us for return or repair, be sure to wrap and pack it properly so that no damage is caused to it during shipping, as we are only able to provide refunds for unopened, unused products in new condition. Any damages to the product caused during shipping are not covered under the terms of this Warranty. If you are shipping a product back to us, please make sure to provide us with a tracking number so that we can track its journey back to us.
Normally all orders will be shipped out within 3 to 7 business days after order confirmation. Please note, due to an unusual high volume of orders recently which caused a incredible insufficient supply, orders will be shipped within 2 weeks.
We will send out a shipping confirmation with the tracking number via email after the packaging handled by our shipping carrier.
You can use the tracking number in the shipping confirmation to track the package at your local shipping carrier. ( DHL, UPS, FedEx, TNT, USPS, Post Express & more)
Please make sure all shipping information has been provided correctly and completely. We are not responsible for any shipping delay due to missing information.
Return & Exchange Policy
Cancellation
We accept order cancellation for a full refund before the product is shipped or produced. We cannot cancel the order if the product has already shipped out.
2 WEEKS HASSLE FREE RETURNS
We're giving you a 14-day, risk-free money-back guarantee on our products. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. We offer full refunds, minus the cost of expedited shipping, or minus the cost of shipping. The refund is only for products that have returned to us in new condition. The customer is responsible for covering the cost of shipping products back to us. If your item is damaged or defective, we will be happy to repair or replace it. We will send you an email confirmation and issue the refund to your account or your credit card as soon as we receive the returned item in a respectable condition. It will take a few days until the bank posts the refund to your account.
Refunds (if applicable)
We offer refund/replacement only once we have received the product. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
AFTER-SALES SERVICE
If any product arrives at the customer damaged or incorrect, please contact us at info@madmachine.io to get a repair.
For the return package, please arrange it by express.
The items should be returned to the correct address as instructed. If the products are returned to the wrong address, we will keep the right to refuse refund due to not receive returned products.
All returned goods will be inspected for functions, damage, and authenticity upon receipt.
Any question or needs, please contact us at info@madmachine.io.
WARRANTY
MadMachine includes a 1 Year built-in warranty. If your device isn't working properly, we'll be happy to service it and return it in working order or replace it with a new one. Please note that customers are responsible for shipping products back to us. Only the original buyer may use the warranty. If you would like to replace or repair your MadMachine, please contact us at info@madmachine.io. You will be asked to provide a receipt or invoice of your purchase, confirm your name, order number and date of purchase in order to receive a Return Authorization from us. If you ship a product back to us for return or repair, be sure to wrap and pack it properly so that no damage is caused to it during shipping, as we are only able to provide refunds for unopened, unused products in new condition. Any damages to the product caused during shipping are not covered under the terms of this Warranty. If you are shipping a product back to us, please make sure to provide us with a tracking number so that we can track its journey back to us.
